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Frequently Asked Questions

You should register a member for every purchase in order to have a profile with track the delivery status.

You can print The proof of purchase can come out to track the product as well.

Through the application Line

LINE ID: finejewelthai or finejewelthai.com

Or order by phone hotline: +6683-5729982Or Facebook Messenger at the page : https://www.facebook.com/finejewelthai/

1. Cash on Delivery  (COD) by Thai Post  Or Kerry
2. Bank Transfer to this account :

Bank Name /

 Siam Commercial Bank 

Branch /

 Kad Saun Keaw , Chiang Mai

Account Name 

Mrs. Sutimas Wannakomol

เAccount Number




*** Product delivery When payment is confirmed ***

You can transfer via ATM - bank counter. - 
Fast and secure online system, you can follow your
 bank link below.

3. Pay by credit card or bank transfer from all over the world. Through the world's most secure and best PayPal payment syste

4. Pay by credit card or Pay at All counter service 
at your nearest home. It is a secure payment 
method. And most popular in Thailand

  •    Quick and convenient
  •  Confident with the safety standards
  •  Check the information 24 hours a day.

Payment Confirmation Method

• Via mobile SMS at (+66)83-572-9982 (24 hours) 
or email at [email protected] (24 hours).

International Call (+66)83-572-9982 
Monday - Sunday 9:00 AM - 5:30 PM (business hour)s)

Line ID: finejewelthai or finejewelthai.com

Free delivery service

Finejewelthai.com Happy delivery service free Provided that a purchase amount of 1,000 baht or more is required for domestic delivery And abroad When orders over 20,000 ฿ or 800 $ or more (purchase amount excluding shipping)

Fast transport

That fast transport Will use UPS or FEDEX shipping, which will have a guarantee of delivery. With a 5-day delivery period for your safety You must provide us with a valid and clear address. In order to deliver the goods correctly Which this service will deliver the goods to And has to be signed for receiving items every time Therefore, customers will be assured that they will receive the exact item.

Shipping rates

1. Transportation in Thailand

If you want to receive your order immediately, please consider the following shipping prices:

Domestic Delivery cost
less 1,000 ฿
More 1,000 ฿
More 10,000 ฿
A-1) Register Mail
B-1) Emergency Mail Service (EMS)

2. Overseas transportation

It will take us 24-72 hours for shipping using FedEx as FedEx provides global shipping. Making it have a reliable service There is a product warranty. And can still be examined In addition, FedEx products must be signed for each delivery. We can be confident that the product will definitely reach the buyer. The shipping prices are as follows:

Delivery type
less 20,000฿
More 20,000 ฿
More 50,000 ฿
A-2)Register Air Mail  (10-20 day)
B-2) Holiday Air Mail  (5-10 day)
C-2) Fast delivery (3-7 day)


Note: The weight of the product must be less than 0.5 kg, but if the product weighs between 0.5 - 2.5 kg, we will add an additional delivery fee of 1,200 baht. Shipping prices are exclusive of any taxes and duties that may be incurred in your country. Please contact your local customs office.
For inquiries, have questions, please contact service @ finejewelthai.com.

Shipping to foreign countries

Finejewelthai .com can ship products to the following countries:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Island, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, England, United States Territories: American Samoa, Guam, Marianas Islands, Puerto Rico and US Virgin Islands.
We have shipped products to more than 200 countries. The time of delivery will differ depending on the destination country as well.

Calculation of delivery date

You can calculate the shipping date as follows:

(The type of jewelry you ordered At Shipping Policy) + (Payout Time) + (Transit Time) = Delivery Time


Shipping Policy

Fast-safe transportation

That fast transport Will use a special registered EMS delivery In order to prevent the change or loss Recipient must also be signed or shipped with FedEx, a world-renowned company. Which will have a guarantee of delivery as well.

The delivery time is 1-2 business days within the country and 7-20 days for international shipments.

To deliver accurate and timely delivery. You must provide us with a valid and clear address. In order to deliver the goods correctly Which this service will deliver the goods to And has to be signed in the receipt of every time Therefore, customers can be assured that they will receive the exact item and can track your product through the website. Related transportation From tracking number  (Tracking Number) at the Customer Relations Officer Will ship to you Immediate upon delivery within 24 hours by email or phone depending on the type of your order.

Preparation / Delivery It starts when the payment is reported to the customer service center.

  • General jewelry can be delivered within 24 hours on business days.

  • General jewelry Additional orders can be delivered within 3-5 working day.(Including custom-made items such as special size, carving, destruction, color-changing plating
  • Custom made jewelry can be delivered within 7-15 business days, depending on the process and complexity of the manufacture.

Shipping suggestions

Finejewelthai.com Will send the product internationally According to the transport method you choose We advise you to deliver free of charge. But it also depends on the address and the value of the product you are sending.

In the process of ordering products in your system Or report to [email protected] Please see the shipping price details above. And can inform the shipping method to

Service hotline: (+66) 83-572-9982

Customer Service Finejewelthai.com
236/10 Chiangmai-Lamphun Road,
Nong Hoi , Mueang , Chiang Mai, 50000, Thailand

In Thailand

Bangkok and the region 1 business day

Another Province  2-3 working days

Foreign countries

7-20 working days depending on the transportation type

Return Policy

To ensure a satisfactory product. And the size of the product.

Finejewelthai.com. A source of high quality jewelry. And designed to be different. If you are not satisfied with the quality of the product. We exchange products within 7 days.

Low satisfaction with the jewelry. If you are not satisfied with the quality of the product. Size does not fit or wear. You can change the size. Or a new site for free once. Or can be converted into another form within 7 days from the date of delivery. Is provided.

1. Satisfaction guarantee does not include product damage deliberately or by using Inaccuracy of the wearer. Or switching the freight lost or damaged due to dissatisfaction or personal preference, which we can not be responsible.

2. Products can not change the product to redo. Or more details such as the size of the original with new rings, engraving

3. Replacement product will be replaced with a value equal to or greater than the value you want to change by Fine Jewel City reserves the right to return the cash. The difference is that for any reason.

4. Care for treatment. Not be transferable to other products.

5. A replacement product. Can be recovered only at the site of Fine Jewel City Com customers purchase the product. Can not change the other fields.

6. Customers are responsible for all shipping costs. (Shipping cost ฿ 80 return).

7. A change order will be complete. When we get back all the bills and purchase packaging warranty and extras and we offer to return only the EMS only and we are not responsible if there are errors during transport to the lost interchange damaged by Before submitting, you must let us know the reason. And details of the product you want to change. And number before sending back any time. Otherwise, we consider incomplete information. Can not be changed.

We do not have a return policy. To redeem for cash back. Not that any case. And product certification. Certification means that the material kind. But not guaranteed. Damage caused by the customer due to wear. Or storage of any product details as stated in the certificate.

Simple steps to return or exchange an item

1. Sent an email to customer support. [email protected]. For a number of nights. By return email. Form and return Finejewelthai.com. The condition is that you can return and exchange products within 7 days (including the time to - back) reserves the right, if the time limit. These items are not available to them.

2. Fill in the form to send a message by email. And a copy sent with the product and all. The bill was received by the buyer. (The terms are all derived. And all returns must be in original condition).

3. Returned goods must be sent of EMS. Solely to protect the loss. The customer must have a number. Welcome back to the customer immediately after shipping. If an international buyer. Shall be sent by registered mail only. Or private service (Fedex / UPS).

4. A safe product. And prevent the damage that occurs to your product. Please use our original packaging material, or purchased from a mail order firm, you will have a return policy.

5 we finejewelthai.com. Is not responsible for any damage in transit, so you should insure the shipment for transportation agencies. And will not be responsible for any transportation costs resulting from delivery to - back.

6. Complete name and address of the person and the way is clear. Switching to / lost.

Customer Service. Finejewelthai.com.
236/10 Chiang Mai - Lamphun.
Nong Hoi, Muang, Chiang Mai 50000.


A refund will occur. When a product does not meet the warranty. And the data referred to in this website. But can not be returned for cash. Will be returned and replaced with another. Your selected for the same price or more reserves the right to refund the difference to the rest of the goods.

Products are made to order, special size, cut, carve, burn, paint will not be returned as income and transportation costs, the cost to send a parcel, insurance is not included in the refund.

Time To process

It takes about 5 days (a) to investigate the Lab and check out everything that is in the normal state. The money will be returned.

If you have any questions, please ask at 083-572-9982.

Through the application Line

LINE ID: finejewelthai or finejewelthai.com

Or order by phone hotline: +6683-5729982 or Facebook Messenger at the page : https://www.facebook.com/finejewelthai/